Just because your team are working remotely, does not mean you need to lose your most valuable business tool, the phone and voice communications. Utilising VoIP, Desktop Handsets, Mobile Phones, Softphones are just some of the technology that can be implemented to keep you connected to your customers.
Talk to our specialists and find out how we have helped hundreds of our client's transition to a remote workforce, whilst still maintain reliable and seamless voice communications solution.

Now more than ever you need to protect your client information, your intellectual property and ensure your staff are protected whilst working remotely. Remote access security, Identity access management, VPN's, digital signatures are just some of the myriad of technologies that make up a complete security policy for remote working teams. We have 40 years of experience in the area of remote access security.

Customer service robots are constantly improving and evolving in their capability, keeping your robot or fleet of robots up to date and with the latest software inside is a mandatory requirement to ensure effcience and smooth operations. Now with more a more robots being deployed in close proximity the ability to work as a team to complete the assign task and service the customers, the latest software installed into the robot is mandatory.
Tang Technology is equipped to update and upgrade all types of customer service robots at the customers premise or in our robot service centre.
When these software updates are to be installed, they are very large in size to download, and the installation procedure is often complex and time consuming.
Let Tang Technology provide this service to you our customer.

We take the time to understand your information data requirements, information location, applications used and are the needs of your teams. Once we determine the information data access requirements, we can then propose the most effective remote working data access solutions, whilst maintaining performance, reliability, security tp deliver a seamless customer service experience for your valued clients. Our specialists can discuss how cloud data access, hybrid private cloud, web applications and a host of other technologies can help you meet and exceed your remote working objectives.

Your working teams will need access to systems and software to enable them to deliver on your customer service objectives. One of the fastest to deploy, most secure and easiest of use for your team is the implementation of Virtual Desktops. This technology will enable your remote team to access and operate your current business software and information with no change in your current workflow practices. Whilst not suitable for all business requirements, our specialists can determine the suitability and the best implementation for your business.

Remote working teams are often a totally different working environment to anything they have done before. We have extensive experience to training and provide effective productivity and engagement for your remote working teams. Our specialists have been implementing and support remote workforces for over 40 years, we know how critical it is to have reliable, experienced and understanding support for your workforce.

Knowing and understanding the effectiveness of a remote access workflow goes well beyond traditional workplace KPI. We know its important to put measurements on the useability, effectiveness, reliability and productive of any remote workforce solution. By monitoring and reviewing the system log files, user conversations, auditing any support requests and discussions with the business key stakeholders, ensures that the implement solution is meeting and exceeding the expectations of the business and its customers.

Many traditional desktop or network installed applications have in recent years, been developed to run in the cloud or internet, these applications know as cloud web applications are no longer restricted to a traditional network or workstation connection. These cloud web applications only require a device with a current web browser to access the application. If an application is being used by a business as a cloud web application, then the move to a totally remote workplace is a very easy process. Our specialist can assist in the assesment and determine your current application work processes and if cloud web applications can assist your remote workplace objectives.

With a team working remotely, we lose the face to face contact that a workplace can provide, to effectively motivate, nurture and inspire your team, a single easy to use collaborative platform is required to seemless communicate with your team, regardless of a members location. Our specialist are trained, certified and have experience implementing Microsoft 365, Google Workspace and many other collaborate workplace ecosystems.