IT Help Desk

IT Help Desk Support

Welcome to Tang Technology’s IT Helpdesk supprt, your one-stop solution for all your IT-related issues and needs.

We provide a dedicated IT department of highly trained support technicians committed to providing fast and efficient support, ensuring that your business operations run smoothly.

The technical expertise of our support technicians significantly contributes to this fast and efficient support, as they possess a deep understanding of hardware and software needs, ensuring reliable solutions with a customer-centric approach.

Whether you’re dealing with software troubles, network connectivity issues, hardware malfunctions, or simply need help navigating new technologies, our helpdesk is here to assist.

Available Monday to Friday from 8am – 5:30pm, with additional support available outside of standard hours to ensure maximum uptime and productivity for your business.

Comprehensive Support

Our Perth-based IT help desk team is equipped to handle a wide range of technical issues, including:

Hardware and software troubleshooting
Network connectivity problems
Email and communication issues
Security concerns and virus removal
Cloud service support
Remote access and VPN setup
Printer and peripheral device troubleshooting
Efficient management and resolution of support requests with advanced help desk software

No matter what industry you’re in, our experienced technicians have the knowledge and skills to provide tailored solutions to your unique IT challenges.

Exceptional Service Quality

At Tang Technology, we pride ourselves on delivering outstanding customer service.

Our commitment to excellence has earned us an impressive Net Promoter Score (NPS) of 86+, which is a testament to the satisfaction of our clients.

This high level of satisfaction is directly linked to our effective service delivery, focusing on the needs and expectations of our customers to ensure high-quality service across all interactions.

When you reach out to our IT help desk, you can expect:

Fast response times and quick resolution of issues
Friendly, patient and clear communication from our technicians
A local team that understands the unique needs of Perth businesses
Continuous monitoring and proactive maintenance to prevent future problems

Expertise You Can Rely On

With over two decades in the industry and hundreds of clients served, Tang Technology has the experience and expertise to handle any IT challenge that comes your way.

Our team stays up-to-date with the latest technologies and best practices to ensure that we provide cutting-edge solutions for your business.

Whether you need one-time assistance or ongoing support, our IT help desk service is here to help.

Contact us today to learn more about how we can keep your technology running smoothly, so you can focus on growing your business.

Responsive IT help desk support
you can depend on

Skilled & Experienced Professionals

Our team is staffed with highly skilled and experienced IT professionals, committed to providing top-tier solutions and ensuring your business runs smoothly.

With proficiency across a wide spectrum of IT areas, we have the knowledge to resolve issues promptly and the foresight to anticipate challenges before they arise.

As your IT service providers, we are a key component of your service offering, dedicated to delivering high-quality, timely assistance with incident resolution or service request fulfillment.

State-of-the-art IT tools & technologies

We utilise state-of-the-art IT tools and technologies, which enable us to diagnose and rectify issues more efficiently. Our team stays on the cutting edge of technology, ensuring your business has access to the latest and most effective solutions, keeping you ahead of the competition.
Our managed services encompass IT infrastructure maintenance, cyber security, cloud solutions, disaster recovery and remote support, ensuring seamless operations, maximising productivity and preventing potential disruptions.

User-friendly ticketing system

Experience simplicity and transparency with our user-friendly ticketing system. This intuitive platform allows you to track your issues in real time, from reporting to resolution, providing a clear, straightforward view and point of contact throughout the support process.
We believe in empowering our clients with knowledge and visibility, fostering a stronger partnership.

9.5+ hours of availability

We know that IT issues don’t adhere to a nine-to-five schedule, and neither do we.
Our team has a minimum 9.5 hours availability a day with additional non-standard hour support available, to ensure maximum uptime for your business. No matter when an issue arises, our dedicated team is ready to deliver prompt and efficient solutions.

Knowledge of evolving IT trends

We understand the importance of staying ahead in this fast-paced digital age. That’s why we ensure our team is always up to date with the latest IT trends and evolutions.
By understanding the future trajectory of technology, we’re able to offer advice and solutions that are not just fit for your business today, but will continue to support your growth tomorrow.

Focus on Your Business

We take care of optimising, automating and securing your
core business operations and technology, so your team can
focus on boosting your competitive advantage.